Leadership in challenging situations

This module is designed to provide Clerks, Council Officers and Councillors with an introduction to the skills needed to be effective leaders in the different roles we have, and the different situations we face, in our local councils.

We are going to explore the ways in which all of us have leadership roles in our councils, whether we're aware of it or not.

We will consider a range of different leadership styles and explore when different leadership styles and approaches can be effective in different situations.

We will explore the related concepts of active listening and giving effective feedback, which are two core skills required to be an effective leader.

We will also consider the importance of effective teamwork how to get the most out of people you work and engage with across the council.

When you finish the course, you will be asked to demonstrate your understanding of some of the key points by completing a short assessment.

By the end of the course, you should be able to:

  • Understand what qualities make for both effective and ineffective leadership
  • Explore the skills required for effective leadership in each of our roles
  • Consider the types of situations within our local councils that require us to make use of leadership skills
  • Develop a basic understanding of leadership styles and approaches
  • Understand how to approach difficult situations
  • How to get more positive outcomes from people we work and engage with

E-learning is not intended to replace our virtual/physical classroom training.

All council employees and councillors are welcome to access the e-learning.


  • The email address of the delegate must be unique to the delegate; it cannot be shared or the clerk's email address.
  • Log in details MUST NOT be shared; anyone found abusing this rule will be removed from the e-learning platform permanently.

Cost (per delegate)
£25 +VAT Members
£50+VAT Non Members

How to enrol
Use the form below to enrol onto this course.

Thank you for your submission

A member of our team will process the enrolment request.