New Course!
How to Handle Complaints

We've added a new course to our training programme. 

How to Handle Complaints 13 September 2023 10:00-12:00 Online

Whether you've had a complaint or not, this course is a must!  Every Clerk at some point in their career will be faced with dealing with a complaint. This course aims to proactively prepare you with the knowledge, tools and confidence to deal with a complaint sensitively and professionally.

Read more 

Lunchtime Lowdown
Navigating Confidential Agenda Items