How to Handle Complaints

Whether you've had a complaint or not, this course is a must!  Every Clerk at some point in their career will be faced with dealing with a complaint. This course aims to proactively prepare you with the knowledge, tools and confidence to deal with a complaint sensitively and professionally.

A new date has been added to the programme 11 March 2024 10:00-12:00

Book places

CiLCA 2024
Training Programme