Training Cancellation Policy

We require a minimum of 7 days' written notice for cancellations of training course places and whole council training. Where enough notice is given no charge will be incurred by the council. However, where notice is less than 7 days the full cost of the course booking will be incurred. Additionally, non attendance without cancellation notice will incur the full cost of the course booking. Each case will be considered on an individual basis.

Where appropriate, delegates may attend in the place of the original attendee should they be unable to attend. A credit may be given for an alternative course; in this instance you should contact the Training Manager in writing.

Rebooking onto another course date will defer the charge to the next booking. If this booking is subsequently cancelled your council will be charged the full cost of the course.

For online courses, we recognise technical difficulties may be encountered. It is therefore vital that you make contact with us immediately. The facilitator's contact details will be included in the joining instructions or you can call during office hours. Out of office hours you can leave a message. Failure to make contact at the time of the course will be treated as non-attendance without notice and your council will be charged the full cost of the course.

We urge all clerks to bring this information to the attention of their councillors and staff.