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Northamptonshire County
Association of Local Councils

Empowering Parish and Town Councils

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CEO: Danny Moody
6 Litchborough Business Park
Northampton Road
Litchborough, Northampton
NN12 8JB

Tel: 01327 831482

There's one in every parish… a member of the public who makes it their life's work to undermine the council. Clerks and councillors often encounter difficult behaviour that needs to be managed sensitively and assertively. It could be a member of the public that is being a thorn in the council's side, or it could be a councillor or member of staff whose behaviour is disrupting the rest of the council. This session will look at difficult behaviours that parish councils sometimes encounter and what causes them. Delegates will learn how to spot and deal with difficult behaviour even before it happens and will learn the five key ways to avoid getting bogged down and side-tracked by people being aggressive, manipulative or just plain awkward! You will learn how to handle aggressive e-mails and how to say no when you want to. The session looks at disruptive behaviour in the context of parish councils, where sometimes it is not possible to simply ignore the behaviour hoping that it will go away. Delegates will learn the concepts of dealing with disruptive behaviour but also will pick up practical hints and tips to make life easier.

Who Should Attend?

This is a must-attend session for anyone that has had to deal with disruptive behaviour from outside or within the council. Come along to this course and see that there is light at the end of the tunnel!

Date & Time

Tuesday 16 September 2014 10.00am to 12noon

Venue

The Saxon Hall, Raunds

Course Tutor

Danny Moody, Chief Executive, Northants CALC

Cost

£34 Per delegate

Make your booking now